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Licensing Service is not able to start and the Activate button is grayed out Kofax Capture 11.0

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Question / Problem: 

How can I resolve an issue where the Licensing Service is not able to start and the Activate button is grayed out on Kofax Capture 11.0?

Answer / Solution: 

To resolve this issue, upgrade to Kofax Capture 11.0 Fix Pack 1 (11.0.0.1) or higher which has the fix for the following bug:

 

982904 - License utility unavailable after invalid activation code is entered.

 

Below is the link to the Kofax Capture 11.0 Downloads page:

https://knowledge.kofax.com/Capture/Overview-Downloads/Kofax_Capture_11.0_Downloads

 

Applies to:  

Product Version Category
Capture 11.0 Licensing
Capture 11.0 License Utility