Question / Problem:
How can I resolve an issue where the Licensing Service is not able to start and the Activate button is grayed out on Kofax Capture 11.0?
Answer / Solution:
To resolve this issue, upgrade to Kofax Capture 11.0 Fix Pack 1 (18.104.22.168) or higher which has the fix for the following bug:
982904 - License utility unavailable after invalid activation code is entered.
Below is the link to the Kofax Capture 11.0 Downloads page: