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Kofax

Machine ID not found in the system A network card is required for software-based licensing AcLicImp 8087 when opening License Utility

15926

QAID # 15926 Published

Question / Problem:

I receive the following error message when opening the License Utility module:

"[8087] AcLicImp: Machine ID not found in the system. A network card is required for software-based licensing".

I am using a software-based license on a standalone system that has a network card, but no linked connection.

Answer / Solution:

When using a software license for Kofax Capture, a “linked” network connection (not to be confused with a linked Internet connection) is required. Software licenses require a linked state in order to function. This does not, however, apply to hardware dongles.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0