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Kofax

Machine ID not found in the system A network card is required for software-based licensing AcLicImp 8087 when opening any Capture Module

15206

QAID # 15206 Published

Question / Problem:

When launching a Kofax Capture / Ascent Capture module, the following error message is encountered:

“[8087] AcLicImp: Machine ID not found in the system. A network card is required for software-based licensing”.

Answer / Solution:

This issue can occur if the network card has been disabled and re-enabled, or due to the machine entering sleep / hibernation mode.

To resolve this, restart the Kofax Capture Licensing Service.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0