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Kofax

Receiving the 8038 AcLicImp Unable to find hardware key Please ensure you have a valid hardware key and that it is installed properly 3 3 SP UNIT NOT FOUND UpgradeEquivalentFeatureLicense error msg

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Question / Problem: 

While attempting to activate a new software based license for Kofax Capture  I receive the error message: 8038 AcLicImp: Unable to find hardware key Please ensure you have a valid hardware key and that it is installed properly 3 3 SP_UNIT_NOT_FOUND UpgradeEquivalentFeatureLicense.

Answer / Solution: 

This error is known to occur when license code “515” for “Software-Based Licensing” is omitted from the license.

Please verify that L-Code 515 is in fact missing from their L-Codes. Also verify they do not have a hardware dongle attached to their computer. After accomplishing that, please obtain the serial number of the license and contact Inside Sales to have the license verified and corrected. After the license has been corrected, you should be able to activate successfully.

 

Related article: KB #17499.

Applies to:  

Product Version
Capture 11.0
Capture 10.2
Capture 10.1
Capture 10.0