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Kofax

RemoveDeadConnections The following connections were not properly disposed

16817

QAID # 16817 Published

Question / Problem:

What does the following error message mean and how can this issue be resolved?

C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, ACSvc, , 9.0.1372.0, [ACLicSrv] LicInterface.RemoveDeadConnections(), 0, The following connections were not properly disposed:..."

Answer / Solution:

The full text of this error message is:

C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, ACSvc, , 9.0.1372.0, [ACLicSrv] LicInterface.RemoveDeadConnections(), 0, The following connections were not properly disposed:
:0:0:Merge : ABSDB last used at: 30/07/2012 13:48:28 created at: 30/07/2012 10:39:28
:0:0:Merge : BCODE last used at: 30/07/2012 13:48:26 created at: 30/07/2012 10:39:26
:0:0 : 72766 last used at: 30/07/2012 13:48:24 created at: 30/07/2012 10:39:24

The above error message indicates that a .NET Remoting call to the license server was started but was unexpectedly terminated. This is a disruption in communications with the license service.

This can be caused by network timeouts, network layer or application layer security that is marking this port 2424 traffic as suspicious, or connection limits being exceeded.

Verify that no network issues exist and PING times are reasonable. In some cases, configuring Kofax products to function in a WAN environment without using Kofax Capture Network Server can also cause this disruption.

Applies to:

Product Category
CAPTURE 10.0
  10.1
  10.2
  11.0