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Kofax

Unable to connect to license server Object reference not set to an instance of an object AcLicClnt 7001 error when proxy server present

11212

QAID # 11212 Published

Question / Problem:

Why do I receive the error message: 

"[7001] AcLicClnt: Unable to connect to license server. The license server may be down or the network may have problems.(Object reference not set to an instance of an object.)"

when attempting to open any Capture module? I am also using a proxy server in a client/server Capture installation.

Answer / Solution:

You may receive the above error if a proxy server is blocking access to your Local Area Network (LAN). This can be resolved by bypassing addresses that are located on the LAN.

Enable bypassing of the proxy server for local addresses:

  1. Open Internet Explorer.
  2. Select Tools ¦ Internet options from the menu.
  3. Connections tab ¦ LAN Settings... button.
  4. Enable the "Bypass proxy server for local addresses" option.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0