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Kofax

Unable to connect to remote server error 7001 after downgrade of Kofax Capture

22860
308253

Question / Problem: 

When Kofax Capture is downgraded from versions Kofax Capture 11 or 10.2 and the version is replaced with Kofax Capture 10.1, then there is a License Error: 

Unable to get license status. The license server may be down or
the network may have problem.
[7001] SALicClnt: Unable to license server. The license
server may be down or the network may have problem.(Unable
to connect to the remote server)

22860_LicenseUtility.PNG

Is this error due to orphaned objects from the previous KC11 or KC10.2 installation, interfering with KC10.1?
Are there any steps to resolve?

Answer / Solution: 

Newer versions of Kofax Capture (KC11 and KC10.2) includes a configuration file (ACSvc.exe.config), which does not get created during the installation of KC10.1. That file should be removed or renamed from the directory (c:\Program File (x86)\Kofax\CaptureSS\ServLib\Bin). A restart of the Kofax Capture service should be completed and then the License Utility should no longer provide the 7001 error.

Steps to Resolve: 

  1. Remove or rename the ACSvc.exe.config file from the BIN directory (Default Installation Directory: 
  2. Restart the Kofax Capture Services
  3. Relaunch the License Utility to confirm the issue is resolved

Applies to:  

Product Version
CAPTURE 10.1
  10.2
  11.0