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ProcDump to create Crash Dump files for crashed Capture processes

19025

QAID # 19025 Published

Question / Problem:

What is ProcDump and how can I use it to troubleshoot Capture issues?

Answer / Solution:

ProcDump is a utility whose primary purpose is monitoring an application for CPU spikes, and generating crash dumps during a spike that an administrator or developer can use to determine the cause of the spike.

Instructions for using ProcDump

  1. Download Procdump from the Microsoft Sysinternals download site.
  2. Unzip the downloaded Zip file to a local path. For example: C:\Temp
  3. Open a Command Prompt and change directory to the ProcDump local path folder.
  4. Run the following command:
    procdump -e -t -ma processnamehere.exe C:\Temp
  5. Reproduce the problem.
  6. If it's a crash-related problem, a DMP file will be created in the C:\Temp folder. If it's a hang/memory leak-related problem, press Ctrl + C to end monitoring without terminating the process, and a DMP file will be created.
  7. If requested by Kofax Technical Support personnel, send the DMP file to Kofax Technical Support for review. Before sending, please compress the the DMP file (Zip, etc.).

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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