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Kofax

Process Monitor for troubleshooting Kofax Capture Capture issues

9385

QAID # 9385 Published

Question / Problem:

What is Process Monitor (Procmon) and how can I use it to troubleshoot Kofax Capture / Ascent Capture issues?

Answer / Solution:

Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.

Instructions for using Process Monitor:

  1. Download and install Process Monitor.
  2. Once installed, run Process Monitor with Administrator rights (ProcMon.exe).
  3. Go to File ¦ and uncheck (disable) 'Capture Events'.
  4. Go to Edit ¦ Clear Display.
  5. Go to File ¦ and check (enable) 'Capture Events'.
  6. Reproduce problem in Capture while Process Monitor is running.
  7. Once the problem occurs, go to File ¦ and uncheck (disable) 'Capture Events'.
  8. Go to File ¦ Save ¦ Events displayed in current filter ¦ Native Process Monitor Format (PML) ¦ Save File.
  9. If requested by Kofax Technical Support personnel, send the PML file to Kofax Technical Support for review.
    • Before sending, please compress the the PML file (Zip, etc.).

Applies to: 

Product Version
CAPTURE ALL