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Kofax

Reporting Client Log Files Accumulate

307143

 

Question / Problem: 

What can cause log files to accumulate in the Program Data\Kofax\Reporting\Client\Log folder?

 

How can this issue be resolved?

 

Answer / Solution: 

This issue was caused by Kofax Reporting was enabled by default starting with KC 10.0 Service Pack 1 as a part of an integration with the Kofax Reporting product.  Kofax Reporting is disabled by default starting in Kofax Capture 10.2.

 

To resolve this issue, follow the steps below:

  1. Stop all Kofax Capture related services and modules.
  2. Backup the ACConfig.xml file and add the following tag:

<ACConfig>

       ...

       <Reporting Enable="2"/>

       ...

</ACConfig>

  1. Restart all Kofax Capture related services and modules.
  2. Delete all existing logs in the Program Data\Kofax\Reporting\Client\Log folder.

 

Applies to:  

Product Version Category
Capture 10.0 Configuration
Capture 10.1 Configuration
Capture 10.2 Configuration
Capture 11.0 Configuration

Author:  Kevin Ho