Question / Problem:
What can cause log files to accumulate in the
Program Data\Kofax\Reporting\Client\Log folder?
How can this issue be resolved?
Answer / Solution:
This issue was caused by Kofax Reporting was enabled by default starting with KC 10.0 Service Pack 1 as a part of an integration with the Kofax Reporting product. Kofax Reporting is disabled by default starting in Kofax Capture 10.2.
To resolve this issue, follow the steps below:
- Stop all Kofax Capture related services and modules.
- Backup the ACConfig.xml file and add the following tag:
- Restart all Kofax Capture related services and modules.
- Delete all existing logs in the Program Data\Kofax\Reporting\Client\Log folder.