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Kofax

Failed to respond in a timely fashion Error 1053 when starting Unattended Modules

14025

QAID # 14025 Published

Question / Problem:

Unattended modules fail to start manually as a service with an error message:

[1053] Failed to respond in a timely fashion.

How can I resolve this issue?

Answer / Solution:

  1. Check the Log on as account for the service. Does this account have sufficient permissions to run the application as a service? (Min permissions, QAID 2482 --- also check and make sure that the account has "logon as service" local security rights) A good test for this would be to log out from the machine, log back in with the user account specified as the "logon as account" for the service. Can you start the application as a module? If not, then the issue is rights/permissions.
  2. If the station where the service is running does not have direct access to the internet and permission problems have been ruled out, please refer to Microsoft KB Article 936707:
    • Kofax Capture 8.0
      1. Create a file in the Kofax Capture \bin folder, and name the file ApplicationName.exe.config, where ApplicationName is the name of the unattended module being installed as a service.
      2. In a text editor, open the file that you created in step a.
      3. Add the following code to the file:
        <?xml version="1.0" encoding="utf-8"?>
        <configuration>
            <runtime>
                <generatePublisherEvidence enabled="false"/>
            </runtime>
        ​​</configuration>
      4. Save the changes to the file.
      5. Verify that the service starts.
    • Kofax Capture 9.0
      1. Edit the existing ApplicationName.exe.config file in the Kofax Capture \bin folder, where ApplicationName is the name of the unattended module being installed as a service.
      2. Add the following three lines before the last line in the file:
        <runtime>
            <generatePublisherEvidence enabled="false"/>
        </runtime>
        Note that the last line should be </configuration>
      3. Save the changes to the file.
      4. Verify that the service starts.

Applies to:

Product Version Category
CAPTURE 10.0 KCNS
CAPTURE 10.0 OCR
CAPTURE 10.0 PDF Generator
CAPTURE 10.0 Recognition Server
CAPTURE 10.0 Release
CAPTURE 8.0 OCR
CAPTURE 8.0 PDF Generator
CAPTURE 8.0 Recognition Server
CAPTURE 8.0 Release
CAPTURE 9.0 Export
CAPTURE 9.0 OCR
CAPTURE 9.0 PDF Generator
CAPTURE 9.0 Recognition Server