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Kofax

Modules delay or fail to close after disabling Reporting

17662

QAID # 17662 Published 

Question / Problem:

I have applied QAID 17525 to disable Reporting function on Kofax Capture 10 Service Pack 1 or later. However, Kofax Capture module processes (Batch Manager, Recognition Server, etc.) still encounter a delay to close / disappear from the Task Manager ¦ Processes tab.

How can I resolve this issue?

Answer / Solution:

It has been observed that a Process Monitor (ProcMon) trace will show an ACCESS DENIED error on one of the following paths when the problem occurs:

C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\517efac85db7042e2b9ae54b76f4e58d_xxxxxxxx-xxxx-xxxx-
xxxx-xxxxxxxxxxxx

or

C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\517efac85db7042e2b9ae54b76f4e58d_xxxxxxxx-
xxxx-xxxx-xxxx-xxxxxxxxxxxx

Granting full access to one of the above paths (the one with the ACCESS DENIED error in the ProcMon trace) should resolve this issue.

Applies to:

Product Version Category
CAPTURE 10.0 Administration
CAPTURE 10.0 Batch Manager
CAPTURE 10.0 Export
CAPTURE 10.0 PDF Generator
CAPTURE 10.0 Quality Control
CAPTURE 10.0 Recognition Server
CAPTURE 10.0 Scan
CAPTURE 10.0 Validation/Verification

Keywords: Crypto\RSA\MachineKeys, MachineKeys, Crypto