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Retrieving COM class factory for component with CLSID failed 8007007f when starting Site Monitor service

21924

QAID # 21924 Published 

Question / Problem:

I encounter the following error message in the Application Event Viewer log when trying to start Kofax Capture Site Monitor service:

Service cannot be started. System.Runtime.InteropServices.COMException (0x8007007F):
Retrieving the COM class factory for component with CLSID {021DE4AC-E8BD-48FB-A64F-
BFC0D4F2D269} failed due to the following error: 8007007f

How can I resolve this issue?

Answer / Solution:

It has been observed that this issue can be caused if the C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin\KfxSchm.dll file is not on the same version as the Kofax Capture version installed on the machine.

Replacing this DLL file from another working Kofax Capture machine that has the same Kofax Capture version should resolve this issue.

Applies to: 

Product Version Category
CAPTURE 9.0 Other