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Kofax

Retrieving the COM Class Factory for component with CLSID Failed due to error 80080005 when opening any Module

14875

QAID # 14875 Published 

Question / Problem:

When opening any Kofax Capture module, what causes the following error message and how can it be resolved?

Error: Retrieving the COM Class Factory for component with CLSID {F41460E1-F8F2-409D- AD1F-C177F3F837B8} Failed due to the following error : 80080005

Answer / Solution:

The error message is caused when the machine is unable to contact the certificate authority to check if the application certificate has been revoked. Kofax Capture used Verisign to sign the Microsoft .NET application.

This can be resolved by

  • Allowing Internet access to Verisign
    Or
  • Disabling the "Check for Publisher's Certificate Revocation" option:
    1. Go to Control Panel ¦ Internet Options.
    2. Click on the Advanced tab.
    3. Disable "Check for Publisher's Certificate Revocation" option which is found in the Security group.

Applies to:

Product Version
CAPTURE 9.0