Skip to main content
Kofax

When Importing a Field Type txt file characters with dieresis in the values are not displayed correctly

3020618

Question / Problem: 

If you encounter a problem where characters are not displayed correctly when importing a list of values into a Field Type in the Administration module.

(For example if you see something like the following)

Where "Adressänderung" is being displayed as 2020-02-14 10_49_20-Files _ Salesforce.png

Answer / Solution: 

This can be resolved by using the UTF-8 with BOM encoding and saving the file.

Notepad ++ allows you to selected the encoding via the Menu

2020-02-14 10_52_53-Photos.png

Save the file with this encoding and do the import again. The characters should now be displayed correctly.

 

Applies to:  

Product Version
KC All