Application has requested the Runtime to terminate it in an unusual way error in any module or service
QAID # 11118 Published
Question / Problem:
Why do I receive an error message similar to the following from all stations and servers:
"Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Ascent\Bin\Scan.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."?
Answer / Solution:
This can be caused by Symantec's Endpoint application. Configure the Endpoint exclusion list to include all of Kofax Capture / Ascent Capture's executables. Also include any add-on modules such as INDICIUS, KTM, Xtrata, etc. that may be used.
Include VRS' Resolve.exe, which is the auto-resolve manager icon in the System Tray. This application loads from the ImgCtls\Bin directory where VRS is installed.
Below is a list of the Capture modules:
| ACDeployUtil.exe | Deployment Utility |
| ACIRsa.exe | RSA (only at Remote Sites) |
| ACISCfg.exe | ACI service configurator (Central Site only) |
| ACSvc.exe | License server |
| ACXMLAI.exe | Auto Import |
| Admin.exe | Administration module (Central Site only) |
| AutoImport.exe | Standard Auto Import module |
| DButil.exe | Database Utility |
| FP.EXE | Recognition Server module |
| Index.exe | Validation module |
| KfxPdf.exe | PDF Generator module |
| OCR.EXE | OCR Full Text module |
| Ops.exe | Batch Manager |
| QC.EXE | Quality Control module |
| Release.exe | Release module (Central Site only, except for KC 8.x) |
| ReportViewer.exe | Report Viewer module |
| Scan.exe | Scan module |
| SepSheet.exe | Separator Sheet Utility |
| ShPrData.exe | User Profiles/Linked Users background process. There is no user interface for this component, however, it is called whenever User Profiles or Linked Users are enabled. |
| Verify.exe | Verification module |
Applies to:
| Product | Version | Category |
|---|---|---|
| CAPTURE | 6.0 | Administration |
| CAPTURE | 6.1 | Administration |
| CAPTURE | 7.0 | Administration |
| CAPTURE | 7.5 | Administration |
| CAPTURE | 8.0 | Administration |