Question / Problem:
Batches are failing to process through Capture PDF Generator. The following error is shown in the Capture error log. This was observed in both KC 11.0.1 and 220.127.116.11 versions.
C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, Kofax Capture PDF Generator, PSPSVR01, 11.00.0646, , 0, PDF Library Error: Expected a name object. Error number: 536936466, ,
2019-10-23 11:28:23, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, Kofax Capture PDF Generator, PSPSVR01, 11.00.0646,
, 0, Unknown exception, ,
Answer / Solution:
This issue may be caused by a regression issue when using the following ACConfig settings to enable PDF compression is used:
<PDF_Compression_Settings EnableDLCompression="1" DLCompressionQuality="2" />
FIX 10718 is available to address this issue. Please contact Technical Support to confirm this issue and obtain a copy of this fix. FIX 10718 may be applied to KC 11.0.1 or 18.104.22.168.
This will also be included in KC 22.214.171.124 and higher versions.