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Expected a name object error during PDF Generator with compression enabled

3018357

Question / Problem: 

Batches are failing to process through Capture PDF Generator.  The following error is shown in the Capture error log.  This was observed in both KC 11.0.1 and 11.0.1.1 versions.

C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, Kofax Capture PDF Generator, PSPSVR01, 11.00.0646, , 0, PDF Library Error: Expected a name object. Error number: 536936466, , 
2019-10-23 11:28:23, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, Kofax Capture PDF Generator, PSPSVR01, 11.00.0646, 
, 0, Unknown exception, ,

 

Answer / Solution: 

This issue may be caused by a regression issue when using the following ACConfig settings to enable PDF compression is used:

<PDF_Compression_Settings EnableDLCompression="1" DLCompressionQuality="2" />

FIX 10718 is available to address this issue.  Please contact Technical Support to confirm this issue and obtain a copy of this fix.  FIX 10718 may be applied to KC 11.0.1 or 11.0.1.1. 

This will also be included in KC 11.0.1.2 and higher versions.

 

Applies to:  

Product Version
Capture 11.0

 

 

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