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Internal program error ProcessorsCallsHandler.cpp 74 Error code 0x0

21515

Question / Problem:

PDF Generator crashes randomly with error: "PDF Generator Error: Internal program error:

.\src\ProcessorsCallsHandler.cpp, 74. Error code: 0x0"} How can i resolve this issue?

Answer / Solution:

To eliminate the problem, add the following lines to the ACConfig.xml file under the <ACConfig> section:

<OCRAdvancedSettings>
    <MultiProcessingMode Value="0"/>
</OCRAdvancedSettings>

Restart the Kofax Capture Service and PDF Generator if it is installed as a Service.

Applies To:

Product Version
CAPTURE 10.0
  10.1
  10.2