QAID # 22484 Published
Question / Problem:
The opening and/or closing of Batches in any Capture module is severely slow or delayed.
Answer / Solution:
Kofax Reporting flushes statistical data to disk upon the closing of a Batch, therefore a delay might be due to accessing the storage which is located at
%ALLUSERSPROFILE%\Kofax\Reporting\Client\Log. If Kofax Reporting is not being actively used, it should be disabled to speed up opening and closing batches.
To disable Kofax Reporting:
- Back up the current ACConfig.xml file.
- Add the following element to the
\\<ServerName>\CaptureSV\Config\ACConfig.xmlfile to the bottom right above the
<ACConfig> ... <Reporting Enable="2"/> ... </ACConfig>
- Save this change.
- Restart the Kofax Capture service from the Service Control Manager.
Keywords: slow, slowness, delay, delayed, close, closing, long, latency