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Kofax

Form Type popup window does not appear and the module freezes or hangs when splitting a Document in the Quality Control module

18750

QAID # 18750 Published 

Question / Problem:

When splitting a Document in the Quality Control module, the popup window with the Form Type choices does not appear and the module freezes or hangs.

Is there a fix for this issue?

Answer / Solution:

It's possible that the window is being displayed outside the dimensions of the monitor screen and is "off screen."

To resolve this, back up the Registry, then delete the Value for the Registry Key named Placement in the folder:

HKEY_CURRENT_USER\Software\Kofax Image Products\Workflow Independent Capture\Ascent Capture - Quality Control\Windows\Select Form Type

Then, attempt to split the Document again so that the dialog window will open. New location values will be created when the window closes.

Applies to:

Product Version
CAPTURE 10.0
  10.1