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Kofax

Configuration system failed to initialize error when Recognition Server hangs

21899

QAID # 21899 Published 

Question / Problem:

The Recognition Server module is unresponsive, generating the following error message in the KC error log:

FP, ProcessUnhandledException...Configuration system failed to initialize.

How can I resolve this issue?

Answer / Solution:

This issue can occur if the user.config file for Recognition Server is corrupt.

To resolve this issue:

  1. Locate and delete the corrupted user.config file, located at:
    • C:\Users\<UserName>\AppData\Local\Kofax,_Inc\fp.exe_StrongName_abcXYZ\6.0.0.0\user.config
  2. Launch the Recognition Server module to recreate the user.config file.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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