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Kofax

FPS Color Unsupported Format Error 314 with VRS 4.5

21149

Question / Problem:

When attempting to process color or grayscale images in the recognition server, I receive the following error:

Kofax Capture Recognition Server, XXXXX, 9.00.1372, , 0, CKfxException: 0x00000230 FPS Color: An unspecified error occurred. The image could be an unsupported format. ( Error -314: C:\PROGRA~3\Kofax\Capture\Local\00038b61\Cache\XXXXXX.kf$ ). File: .\ColorProcessor.cpp Line: 88 Pkg : 0 Stat: 0x00000715, 0x00000000, 0x00000000

How can I fix it?

Answer / Solution:

To resolve this, install the SP1 of VRS 4.5.

Applies To:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 4.5