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FPS Image cleanup failed CKfxException 0x00000212 error during Recognition

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Question / Problem: 

How can I resolve an issue where batches encounter the following error in Recognition Server and go to Quality Control with error status?

 

Recognition Server Error: FPS: Image cleanup failed ( CKfxException: 0x00000212  FPS: Image cleanup failed ( Device Is Not Reserved ) (  ).  File: vckimgp.cpp Line: 1165 Pkg

 

Answer / Solution: 

One potential resolution would be to execute the following steps below:

 

1. Restart the Recognition Server service(s) from the Services control panel.

 

2. Un-reject the batches that in Quality Control with error status that encountered this error in Batch Manager.

 

Applies to:  

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

 

 

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