QAID # 17453 Published
Question / Problem:
I have set up a page-level bar code and I'm trying to read it in the Recognition Server module, but seems to be getting ignored.
Why is this?
Answer / Solution:
The cause can be that a page-level bar code is used for separation in the Scan module. When configured this way, the Recognition Server module will ignore the bar code.
If this is the case, you will need to create an Index Zone and choose the appropriate bar code engine to recognize the bar code in Recognition.
If a page-level bar code is not used for separation, make sure the image is at least 200 DPI (especially if it is a grayscale/color image) or you are using EBC license for DPI values below 200. This information is documented in the Administration Guide.