QAID # 16164 Published
Question / Problem:
Batches are randomly being sent to Quality Control after going through the Recognition Server module.
The error being reported is:
Recognition Server Error: The parameter is incorrect.
Another symptom is that these Batches will contain duplicate images and/or empty Documents. What could be causing these issues?
Answer / Solution:
This issue can occur if the temporary image paths used by the Batch Classes were set to a storage area network (SAN) configured to operate in "near-line" mode. This setting creates a brief synchronization issue which may cause Kofax Capture and/or KTM to not locate the Documents.
To resolve this issue, configure the SAN device to "on-line" mode.
Keywords: Network Area Storage / NAS, Nearline, online