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Kofax

Parameter is Incorrect error in Recognition Module

16164

QAID # 16164 Published

Question / Problem:

Batches are randomly being sent to Quality Control after going through the Recognition Server module.

The error being reported is:

Recognition Server Error: The parameter is incorrect.

Another symptom is that these Batches will contain duplicate images and/or empty Documents. What could be causing these issues?

Answer / Solution:

This issue can occur if the temporary image paths used by the Batch Classes were set to a storage area network (SAN) configured to operate in "near-line" mode. This setting creates a brief synchronization issue which may cause Kofax Capture and/or KTM to not locate the Documents.

To resolve this issue, configure the SAN device to "on-line" mode.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: Network Area Storage / NAS, Nearline, online

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