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Kofax

Unsupported Format FPS Color Error 31735 during Recognition with VRS 4.5

14590

QAID # 14590 Published 

Question / Problem:

Why do I receive the error message:

"FPS Color: An unspecified error occurred. The image could be an unsupported format. ( Error -31735: )"

while processing Batches through the Recognition Server module?

Answer / Solution:

This is a software problem that can be resolved by installing VRS 4.5 Service Pack 1 or higher, available at:

VRS 4.5 Downloads#ServicePacks.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 4.5