Serial number couldn’t be verified
Article # 3032322 - Page views: 183
Issue
Serial number couldn’t be verified when trying to download software on delivery.kofax.com site.
Cause
It was determined by Sales Support team the license needed to be added to their Licensing Data Base.
Solution
- Reached out to Sales support
- license was registered to their data base so it can complete downloads
- License was registered one more time on delivery.kofax.com | Add software
Advise to email Sales Support ssr.ams@kofax.com if further assistance was needed
Level of Complexity
Moderate
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Licensing | Delivery.kofax.com |
References
Add any references to other internal or external articles
Article # 3032322