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Why PDF files are synced to remote sites in KCNS environments

Article # 3047946 - Page views: 23

Issue

If you use a KCNS environment it can be that in batch process created PDF files are synced to remote sites.

 

Cause

If you have configured in the batch routing options that QC is assigned to {Remote Site} and maybe an issue while releasing the batch occurred, the entire batch will be routed to remote site. In this case the PDF files will also synchronized to the Remote Site. 

The reason for this is, that the RSA does not know the reason for syncing this batch and if the PDFs are needed on the Remote Site.

 

Solution

Check if it is necessary to configure QC to the Remote Site. 

Please note that if the file size of PDF files exceeds 4 MB, synchronization errors may occur. The article Maximum Request Length Exceeded for KCN Server Remote Site Synchronization describes the steps to increase the file size.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture Network Server All n/a n/a n/a

References

Maximum Request Length Exceeded for KCN Server Remote Site Synchronization

https://knowledge.kofax.com/Capture/New_Articles/Maximum_Request_Length_Exceeded_for_KCN_Server_Remote_Site_Synchronization

 

 

 

Article # 3047946
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