Why PDF files are synced to remote sites in KCNS environments
Issue
If you use a KCNS environment it can be that in batch process created PDF files are synced to remote sites.
Cause
If you have configured in the batch routing options that QC is assigned to {Remote Site} and maybe an issue while releasing the batch occurred, the entire batch will be routed to remote site. In this case the PDF files will also synchronized to the Remote Site.
The reason for this is, that the RSA does not know the reason for syncing this batch and if the PDFs are needed on the Remote Site.
Solution
Check if it is necessary to configure QC to the Remote Site.
Please note that if the file size of PDF files exceeds 4 MB, synchronization errors may occur. The article Maximum Request Length Exceeded for KCN Server Remote Site Synchronization describes the steps to increase the file size.
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Capture Network Server | All | n/a | n/a | n/a |
References
Maximum Request Length Exceeded for KCN Server Remote Site Synchronization
https://knowledge.kofax.com/Capture/New_Articles/Maximum_Request_Length_Exceeded_for_KCN_Server_Remote_Site_Synchronization
Article # 3047946