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Blank Station ID and Site Name in Report Viewer

3018399

Question / Problem: 

When viewing Pages Scanned in Report Viewer, the Site Name and Station ID are blank for some batches. What can cause this?

Answer / Solution: 

This is can be caused when the RSA (Remote Synchronization Agent) is not running at a remote site and batches are being manually processed up to the Central Site. This causes the statistical data to not be synchronized to the Central Site as only the RSA will upload that information. To correct this, either run the RSA as a module or install it as a service.

 

Applies to:  

Product Version
CAPTURE 10.2
  11.0

 

 

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