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Module failed to register HRESULT 214701895 Error 1904 installing Report Viewer

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Question / Problem: 

How can I resolve an issue where the following error occurs when attempting to install Report Viewer on a machine with Visual C++ 2005 not installed or removed?

 

Error 1904. Module C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86querypanel.dll failed to register.  HRESULT -214701895.  Contact your support personnel.

 

Answer / Solution: 

To resolve this issue, download and apply the 88.4 MB Fix file (KofaxCapture-10.0.2.7.FIX8675.zip) for FR-8675 - Unable to install or run Report Viewer when Visual Studio C++ 2005 is not installed or removed which includes the following fix:

 

1140194 - Unable to install or run Report Viewer when Visual Studio C++ 2005 is not installed or removed.

 

The fix has been provided to Technical Support via KeFe (KeF Extended Downloads).

Applies to:  

Product Version
CAPTURE 10.0

 

 

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