Skip to main content
Kofax

Users Statistics not correctly displayed in User Productivity reports at a Remote Site

15951

QAID # 15951 Published

Question / Problem:

Why are the Users Statistics not correctly displayed in the User Productivity reports at a Remote Site?

Answer / Solution:

User Tracking data at a Remote Site are not meant to be persistent.

The Batch tracking data is sent with the Batch to the Central Site. But other data such as Module Launch and User Productivity data is always sent up to the Central Site even before the Batch is uploaded.

User Tracking data are cleaned up at the Remote Site occasionally once the data has been sent to the Central Site, and when Batches are downloaded from the Central Site.

Eventually, all Remote Site User Tracking will end up at the Central Site. If the user wants to generate reports on how much work they perform at a particular Remote Site, they will have to do that from the Central Site.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
  • Was this article helpful?