QAID # 18707 Published
Question / Problem:
In Kofax Capture, the option to Display Blank Pages is enabled and the back page delete threshhold is enabled and configured. However, blank pages are being deleted from the Batch in the Scan module.
What else needs to be configured to show the blank pages as marked?
Answer / Solution:
If a VRS scan source is enabled, verify that Delete Blank Pages is disabled and Detect Blank Pages is enabled in the VRS profile settings.
Images are processed by VRS prior to coming into the Scan module, so VRS will delete any detected blank pages prior to Scan being able to display them.