QAID # 15294 Published
Question / Problem:
When attempting to scan, the following error message is displayed:
20007 Cannot Recognize File Format
How can I resolve this issue?
Answer / Solution:
This error can occur if the currently logged in user does not have the correct permissions to the Capture folders. Please refer to KB 2482 for the correct permissions required.
In one case, the lack of "Modify" rights was the cause of this error.