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Kofax

Cannot Recognize File Format error 20007 when scanning

15294

QAID # 15294 Published

Question / Problem:

When attempting to scan, the following error message is displayed:

20007 Cannot Recognize File Format

How can I resolve this issue?

Answer / Solution:

This error can occur if the currently logged in user does not have the correct permissions to the Capture folders. Please refer to KB 2482 for the correct permissions required.

In one case, the lack of "Modify" rights was the cause of this error.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0