QAID # 22217
Question / Problem:
I get the following error when importing a TIF file in Scan:
An error occurred while importing the file"C:\Users\KOFAX\Downloads\Resources\New folder\123456789012345678901234567890123456789012345678901234567890123456789012345678.tif" - This batch class supports image files only. If you want to import eDocument files or PDF files, contact your system administrator and request that these features be enabled for the batch class. The "Treat imported PDF files as TIFF images" and "Allow import of eDocument files" options are available on the Advanced tab of the Batch Class Properties dialog box. Cannot Recognize File Format
Answer / Solution:
This error can occur during import when the length of the entire path (including the file name) of the image file to be imported exceeds the 128-character limit. Kofax Capture / VRS / ImageControls can only import image files with less than 128 characters in the entire filename and path.