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Cannot Recognize File Format error importing TIFF image with long file name


QAID # 22217

Question / Problem:

I get the following error when importing a TIF file in Scan:

An error occurred while importing the file"C:\Users\KOFAX\Downloads\Resources\New
This batch class supports image files only. If you want to import eDocument files or PDF files, contact your
system administrator and request that these features be enabled for the batch class. The "Treat imported
PDF files as TIFF images" and "Allow import of eDocument files" options are available on the Advanced
tab of the Batch Class Properties dialog box.
Cannot Recognize File Format

Answer / Solution:

This error can occur during import when the length of the entire path (including the file name) of the image file to be imported exceeds the 128-character limit.  Kofax Capture / VRS / ImageControls can only import image files with less than 128 characters in the entire filename and path.


Applies to: 

Product Version