Cannot start module error when opening Kofax Capture Scan Module

Question / Problem: 

Opening Kofax Capture Scan Module fails and reports the following error:

Cannot start module

Answer / Solution: 

This error can occur if Kofax Capture was installed using the /NOVRS switch as the switch prevents the Capture installer from creating the necessary file import sources.  This error can also occur if an OEM version of Kofax VRS was installed on top of an existing Capture installation, as the OEM VRS installer does not create the file import sources that Capture requires.

To resolve this issue:

1. Run VRSAdministrationConsole.exe
2. In the Scanner Configuration screen, expand the Other folder and select File Import
3. Click Configure Sources
4. Click New to create a new source
5. In the Source name field, enter Software Import
6. In the Source type field, select Kofax Software - Import from disk with image processing
7. Click OK
8. Click New to create another new source
9. In the Source name field, enter Kofax Ascent Capture Release Source
10. In the Source type field, select Kofax Software - Import from disk with image processing
11. Click OK
12. Click Close to exit the Configure Sources screen
13. Click Close to exit the VRS Administration Console

Applies to: