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Kofax

Delay displaying scanned images or images added to batch

7790

QAID # 7790 Published 

Question / Problem:

Why are images displaying slowly after being scanned? There is also a delay when I try to add pages to the batch.

Answer / Solution:

This can be caused by an authentication issue. The workstation may be on a different network segment than the server, thereby requiring more time to pass through the network and authenticate the user.

To test this, map a drive from the workstation to the temporary image location for the batch class, and re- test.

You can also use the TraceRt command line utility to compare the routing of a good workstation with the problem workstation.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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