QAID # 7790 Published
Question / Problem:
Why are images displaying slowly after being scanned? There is also a delay when I try to add pages to the batch.
Answer / Solution:
This can be caused by an authentication issue. The workstation may be on a different network segment than the server, thereby requiring more time to pass through the network and authenticate the user.
To test this, map a drive from the workstation to the temporary image location for the batch class, and re- test.
You can also use the TraceRt command line utility to compare the routing of a good workstation with the problem workstation.