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Kofax

Error calling OpenMcVRSscan 2nd time when scanning in Kofax Capture with OEM VRS 5.x

18027

QAID # 18027 Published

Question / Problem:

I receive the following error message when trying to scan in Kofax Capture with OEM VRS 5.x:

Error calling OpenMcVRSscan 2nd time

Scan will not open, and multiple instances of VRS will be left open in memory. How can I resolve this issue?

Answer / Solution:

The issue can be caused by File Import Sources not being configured in Kofax Capture.

To resolve this issue, open the VRS Administration Module to the Scanner Configuration screen and add the following to the “File Import” source:

  • Kofax Software Import Source (no image processing)
    Kofax Software -- Import from disk without image processing
  • Software Import
    Kofax Software -- Import from disk with image processing
  • Kofax Ascent Capture Release Source
    Kofax Software -- Import from disk with image processing

 

Applies to: 

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: locked, password, standard, authentication, scanner 

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