Question / Problem:
When loading the scanner VRS source in Kofax Capture, the following error message appears:
Error loading DLL - Unknown reason
Is there a fix for this issue?
Answer / Solution:
After clicking OK on the first error, the following error message may also appear:
Unable to initialize: <Scanner_Name> with VRS with AIPE Error In Loading DLL
Check the following possibilities:
- Cable is properly connected.
- Scanner has power.
- Accelerator board is set up properly.
- The correct scanner is connected.
This issue can be caused by a missing or corrupted libxml2.dll
file. It has been observed that copying the libxml2.dll file from the ImgCtrls\Bin
folder to the Windows\System32
folder resolves this issue.
Folder paths are as follows:
- 64-bit Windows
Copy FROM:
C:\Program Files (x86)\Kofax\Capture\ImgCtls\Bin
Copy TO:
C:\Windows\System32
 |
Note: If the error still occurs, add a copy of the DLL to the following directory:
C:\Windows\SysWOW64
|
- 32-bit Windows
Copy FROM:
C:\Program Files\Kofax\Capture\ImgCtls\Bin
Copy TO:
C:\Windows\System32
If the above steps do not resolve the issue, please run the System File Checker Tool provided by Microsoft to attempt to repair any missing or corrupted system files