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Kofax

File Already Open error importing PDF files into Scan with VRS 4.5 installed

QAID # 14768

QAID # 14768 Published

Question / Problem:

When importing certain PDFs with VRS 4.5 installed, the following error is returned in the Scan module:

"An error occured while importing the file <Path_to_the_PDF_file> File Already Open"

How can this issue be resolved?

Answer / Solution:

This is a known ImageControls issue that is present in the base version of VirtualReScan (VRS) 4.5. 

To resolve this issue, install VirtualReScan (VRS) 4.5 Service Pack 1 or upgrade to Kofax VRS 5.x.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 4.5