Skip to main content
Kofax

File Not Found error when importing TIFF image with long filepath or filename

5759

QAID # 5759 Published 

Question / Problem:

Why do I get the error

"An error occurred while importing the file {path to file} File Not Found"

when I attempt to import a TIFF image with a long filepath or filename?

Answer / Solution:

Kofax Capture is unable to import an image file when the path and filename combined exceed 126 characters. This has been documented as Software Problem Report (SPR) 12953.

Ensure that all image files to be imported have a total number of characters in the combined path and filename does not exceed 126 characters.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0