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Kofax

Images look poor on one Scan or Validation station and look fine on another

394

QAID # 394 Published 

Question / Problem:

Why do my images look poor on one Scan or Validation station and look fine on another?

Answer / Solution:

You may find that images look blocky or grainy on some workstations but not on others. The problem worsens at different zoom levels. This is typically due to a setting in the View menu called "Scale to Gray" being disabled. The Scale to Gray option improves the display of scaled images in the Capture viewer.  

To resolve this issue, enable Scale to Gray in the module's View settings.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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