QAID # 12535 Published
Question / Problem:
After enabling endorsing for the HP Scanjet N9120 scanner, the following error occurs when scanning:
“Error 20235 – Hewlett-Packard HP Scanjet N9120 driver returned an error (-4729): Imprinter is off paper. It is positioned incorrectly or it has reached the edge of the page.”
Answer / Solution:
This error can occur if the imprinter carriage is set outside the boundaries of the physical document. For example, if scanning in letter sized documents in portrait mode, the imprinter carriage can be set to the “Lgl” position or any positions to the right of “Lgl”. If the carriage is set to the left of “Lgl” when scanning letter sized documents in portrait mode, the “Imprinter is off paper” error will occur.
The imprinter carriage can be found by raising the ADF input tray. For more information on setting the imprinter carriage location, please see the HP Scanjet N9120 User Guide.