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Only one operator is receiving a OpenMcVRSscan 2nd time error message when opening the Scan module

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Question / Problem: 

Only one operator is receiving the following error message when opening the Scan module on the KC workstation: “Error calling OpenMcVRSscan 2nd time”. How can I resolve this issue?

Answer / Solution: 

It has been observed that if using KB article #18027 (https://knowledge.kofax.com/Capture/...n_memory_How_c ) does not resolve the error message “Error calling OpenMcVRSscan 2nd time”, rebuilding the users’ Windows profile can resolve the issue.

Applies to:  

Product Version
CAPTURE 11.0
  10.2
  10.1
  10.0

 

 

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