Question / Problem:
Only one operator is receiving the following error message when opening the Scan module on the KC workstation:
“Error calling OpenMcVRSscan 2nd time”. How can I resolve this issue?
Answer / Solution:
It has been observed that if using KB article #18027 (https://knowledge.kofax.com/Capture/...n_memory_How_c ) does not resolve the error message “Error calling OpenMcVRSscan 2nd time”, rebuilding the users’ Windows profile can resolve the issue.