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Open Batch Dialog is loaded instead of Create Batch when launching Scan Module


QAID # 21546 Published

Question / Problem:

After Launching scan module a dialog box with Open Batch is loaded instead of Create Batch.

How can the behavior be changed to default to Create Batch?

Answer / Solution:

This behavior occurs whenever there are suspended batches in the queue and may be resolved by either deleting all the suspended batches or following the steps below:

  1. Launch Batch Manager.
  2. For each Batch, highlight and change the status from Suspended to Ready.
  3. Right-click and process the Batch.
  4. Close the Batch.
  5. Once all the Batches' statuses have been changed, launch the Scan module to observe that the "Create Batch" dialog box is now loaded.

Applies to: 

Product Version