QAID # 21546 Published
Question / Problem:
After Launching scan module a dialog box with Open Batch is loaded instead of Create Batch.
How can the behavior be changed to default to Create Batch?
Answer / Solution:
This behavior occurs whenever there are suspended batches in the queue and may be resolved by either deleting all the suspended batches or following the steps below:
- Launch Batch Manager.
- For each Batch, highlight and change the status from Suspended to Ready.
- Right-click and process the Batch.
- Close the Batch.
- Once all the Batches' statuses have been changed, launch the Scan module to observe that the "Create Batch" dialog box is now loaded.