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Kofax

SC007 Unable to make file copy error in Scan Module

QAID # 18086

QAID # 18086 Published

Question / Problem:

Loading a Scan Source in Kofax Capture 10.x and 11.x results in the following error:

SC007: Unable to make file copy

Answer / Solution:

This error can occur when the Scanner Profiles folder for the scan source is missing.

To manually create the folder:

  1. Launch the Scanner Configuration Utility.
    • Start ¦ Programs ¦ Kofax Capture ¦ Scanner Configuration Utility
      or
    • Start ¦ Run ¦ scannerconfigutil.exe
  2. Note the scan source name that is set as default; the folder will need to be named the same.
  3. Navigate to the ScannerProfiles folder
    C:\ProgramData\Kofax\Capture\Local\ScannerProfiles
  4. Create a new folder in the ScannerProfiles folder.
  5. Rename the new folder the same name as the default scan source name.
  6. Navigate to the Imgctls\Bin\Profiles directory.
  7. Copy the DefaultSettings.cps file and add it to the new folder for the scan source in the ScannerProfiles folder.
  8. Relaunch the Scan module.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 4.5
  5.1
  5.1.1
  5.1.2