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Kofax

Sequencing Error during Scan

1260

QAID # 1260 Published 

Question / Problem:

What causes a sequencing error?

Answer / Solution:

A sequencing error is typically caused by a scanner buffer holding a count (such as endorser or annotation count) after a scanner error such as a paper jam or some other scanner error.

To clear the error you will have to power down the scanner and the scan station PC.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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