Question / Problem:
Attempting to scan with a BÖWE BELL & HOWELL Ngenuity 9000 series scanner produces one of the following errors:
-360 Skimmer out of service or Skimmer Out of Service (OOS) CDT030: Drop feeder skimmer to load the paper stack and scan..
Answer / Solution:
This error is produced by Ngenuity 9000 series scanners if the skimmer, or feeder roller assembly, is locked in the up position.
Another symptom of the skimmer being locked in the up position is that the feeder tray will not rise automatically when documents are loaded onto the feeder. The skimmer is held in this position by a magnet and can be easily released by applying downward pressure to the skimmer.
For more information about the skimmer, please see the Ngenuity Operator Manual.
