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Kofax

Unable to Select a Valid Source Already Reserved error when loading batch

19798

QAID # 19798 Published

Question / Problem:

I received the following error message when trying to opening an existing batch or after saving a newly created batch:

unable to select a valid source, the source is already reserved

How can I resolve this issue?

Answer / Solution:

The File Import sources need to be recreated, even though the Scanner Configuration Utility displays that the Software Import source is already created.

To create the new File Import sources on the KC workstation, open the Run window and enter the following to create the scan sources:

appinit /createsources

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0