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Document Separation incorrectly occurring in Capture 10 Scan module when scanning or importing color or grayscale Separator Sheets


QAID # 18077 Published 

Question / Problem:

When scanning or software importing color/grayscale Separator Sheets into Kofax Capture (KC) 10.x, Document Separation is incorrectly occurring in the Scan module.

Answer / Solution:

This behavior occurs when the Document Separation Method is configured for Patch Code Separation and the Found on stand-alone separator sheet option is unchecked in the Batch Class Separation and Form Identification tab.

If the Found on stand-alone separator option is checked, then Document Separation will scan in loose pages, which is by-design.

This issue is documented in Software Problem Report (SPR) 109869.

Applies to:

Product Version
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