QAID # 18077 Published
Question / Problem:
When scanning or software importing color/grayscale Separator Sheets into Kofax Capture (KC) 10.x, Document Separation is incorrectly occurring in the Scan module.
Answer / Solution:
This behavior occurs when the Document Separation Method is configured for
Patch Code Separation and the Found on stand-alone separator sheet option is unchecked in the Batch Class Separation and Form Identification tab.
If the Found on stand-alone separator option is checked, then Document Separation will scan in loose pages, which is by-design.
This issue is documented in Software Problem Report (SPR) 109869.