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BatchNotifier.BatchNotificationThreadMain COM object that has been separated from its underlying RCW cannot be used error when Kofax Capture services try to start automatically

15869

QAID # 15869 Published

Question / Problem:

Why do I receive the error message,

BatchNotifier.BatchNotificationThreadMain, COM object that has been separated from its underlying RCW cannot be used,

when Kofax Capture services try to start automatically?

Answer / Solution:

The Notification Service was either still running or did not installed properly. To fix this problem, the Batch Notification service should be uninstalled.

To remove the Batch Notification service, it must be manually removed from the Registry. As with any Registry change, the Registry should be backed up first.

Note: As with any change to the Registry, please back it up prior to making changes.

Applies to:

Product Version
CAPTURE 10.0
  10.1